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Privacy Policy

What data do we collect?

Plan & Plant Ltd may collect the following data from you:

 

  • Name

  • Contact information - such as email addresses, postal addresses and phone numbers

  • IP address (automatically collected)

  • Web browser type and version (automatically collected)

  • Operating system (automatically collected)

  • URLs relating to the referring site (automatically collected)

  • Your activity on this Website (automatically collected)

  • Device settings including access to your WiFi or GPS location/settings related to the location of your device (automatically collected)

How do we collect your data?

You directly provide Plan & Plant Ltd with most of the data we collect. We collect data and process data in the following ways:

 

  • Automatically - when you use or view our website via your browser’s cookies

  • Voluntarily -  when you request quotes, communications regarding work or provide feedback via; our contact form, emails or telephone calls and messages

How will we use your data?

Plan & Plant Ltd collects your data so that we can:

 

  • Process submitted enquires and questions.

  • To provide regular communications with customers through the planning, application and completion of work and services.

  • To personalise your experience. We use your data you submit to us, including cookies, IP addresses, web or similar technologies in relation to the devices you use. By doing so, we can provide you with more appropriate content that we believe is most relevant to you.

  • We may use analytics to see how you move across the website and what you click on to measure the effectiveness of our content and the format it is presented in.

How do we store your data?

Plan & Plant Ltd securely stores your data on Wix secure web servers. All Wix sites have been enabled for HTTPS and TLS. This means the site is secured using a Secure Sockets Layer or SSL Certificate, which protects this site and user data. Access to this information is protected and controlled by a secure username and password.

 

Plan & Plant Ltd will keep your name and contact information for 2 years. Once this time period has expired, we will delete your data by deleting emails from our email servers and submission form data from the Wix.com web servers.

 

Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

What are your data protection rights?

Plan & Plant Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

 

THE RIGHT TO ACCESS

  • You have the right to request Plan & Plant Ltd for copies of your personal data. We may charge you a small fee for this service.

 

THE RIGHT TO RECTIFICATION

  • You have the right to request that Plan & Plant Ltd correct any information you believe is inaccurate. You also have the right to request Plan & Plant Ltd to complete the information you believe is incomplete.

 

THE RIGHT TO ERASURE

  • You have the right to request that Plan & Plant Ltd erase your personal data, under certain conditions.

 

THE RIGHT TO RESTRICT PROCESSING

  • You have the right to request that Plan & Plant Ltd restrict the processing of your personal data, under certain conditions.

 

THE RIGHT TO OBJECT TO PROCESSING

  • You have the right to object to Plan & Plant Ltd processing of your personal data, under certain conditions.

 

THE RIGHT TO DATA PORTABILITY

  • You have the right to request that Plan & Plant Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Email us at: nathaniel@planplant.co.uk

Do you share data with third-parties or organisations?

We will never sell or share online data collected through cookies with any other organisation or individual.

 

We may share information collected via phone messages or calls, contact form or via email with other organisations when ordering materials and/or tools to complete agreed work. This will be, when possible, discussed with you before any data is shared.

Privacy policies of other websites

Plan & Plant Ltd website contains links to other websites. Our privacy policy applies only to this website. If you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Plan & Plant Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30th September 2022.

How to contact us?

If you have any questions about Plan & Plant Ltd privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

 

Email us at: nathaniel@planplant.co.uk

How to contact the appropriate authority?

Should you wish to report a complaint or if you feel that the Plan & Plant Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

 

Online: 

www.ico.org.uk/global/contact-us/

 

Postal Address: 

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

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